Fluid Branding are delighted to announce that for the 3rd year in a row they have been awarded with the Gold Trusted Service Award. Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews.
Those that meet the high standard, based on the number of reviews they have collected, and their average rating, are awarded. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with verified customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Fluid Branding met the criteria of collecting at least 50 reviews between January 1st, 2017 and December 31st, 2017, with a Feefo service rating of between 4.5 and 5.0.
Matt Franks, CEO commented: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a fantastic achievement. We’re always striving to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to improve our offering. We’re looking forward to another successful year ahead and we will continue to provide our clients with the outstanding service level that they’ve come to expect from Fluid Branding.”
Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.”
Feefo is a ratings and reviews, and customer analytics platform that provides the tools to collect genuine, purchase-verified reviews on behalf of over 4,000 businesses. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction; this is to increase consumer confidence, and to combat the rising issue of fake reviews.