The hardworking team at Middlesborough-based suppliers Crystal Galleries will doubtless be raising a glass and toasting their success as the company marks 35 years of trading in 2018.
To thank their customers, old and new, the company heads have developed some exciting themed offers which they will be promoting throughout the year.
From its incorporation in 1983 Crystal Galleries has always been a family-owned and run business which currently includes six family members in various positions throughout the company.
“Initially the main aim was simply to meet local demand for sport trophies, wedding gifts, awards and promotional items,” explained managing director Jeremy Lowes. “However, after a short period of trading it became obvious that there was a much bigger opportunity to supply trade customers, including glass engravers and promotional gift distributors, throughout the UK and Europe.
“As the hairstyles came and went throughout the 80s, 90s and into the Millennium, we maintained a steady growth and, as a result, we outgrew our premises three times. We are currently located in a 33,000 sq ft warehouse in Middlesbrough.
“Fortunately, the demand for glass and crystal products grew and so did the need for complementary supplies and services which now include an extensive range of products and fast response times.”
So what is the secret to their success?
“We try to offer outstanding customer service and endeavour to exceed our customers’ expectations whenever possible,” said Jeremy. “We believe that this attitude has helped us to become the leader in our market place and we will work extremely hard to maintain this position for the next 35 years.
“As part of our anniversary celebrations, during the months of April and May we are celebrating ‘Innovation’. With this in mind, if you place an order for our innovative Acrystalic Awards with new artwork in April and May we will give you 15% off the cost of your awards.”